Refund , Cancellation and Return Policy
last updated 17 October 2023
- Introduction
Welcome to LuckySana Shuttle and tours’ Privacy Policy. Your privacy is critically important to us, and we are committed to safeguarding
your information. This Privacy Policy explains how we collect, use, and disclose your personal information. By using our services, you agree to the collection and use of information as outlined in this policy.
What Information We Collect
We may collect the following types of information:
· Personal Identifiable Information (PII): This includes your name, email address, phone number, and payment information.
·
Geolocation Data: We may collect
information about your location when you use our services.
·
Device Information: We may collect
information about the device you use to access our service, including the
hardware model, operating system, and unique device identifiers.
· Usage Data: Information on how you use our services, such as travel dates, pickup and drop-off locations
.
How We Use Your Information
We use the information we collect for various purposes, including:
· To Provide and Improve Our Services: To provide safe and reliable transportation, customer support, and to improve our services.
·
Communication: To send you service
updates, promotional offers, and other information.
· Security and Fraud Prevention: To protect the integrity and security of our services.
How We Share Your Information
We may share your information with:
· Drivers: To enable them to provide the services you request.
·
Third Parties: For marketing,
promotional partnerships, and other operational reasons.
· Legal Authorities: When required by law or in response to a legal process.
Data Retention
- We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Cookies
We use cookies and similar technologies to enhance your user experience and to analyze our services.
Security
We take appropriate measures to ensure that your personal information is securely stored. However, we cannot guarantee its absolute security.
Your Rights
You have the right to access, rectify, or delete your personal data. You may also object to the processing of your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please
contact us at 061 690 7920
.
Refund , Cancellation and Return Policy
Last updated 17 October 2023
We
appreciate your business and understand that plans can change. The following
policy outlines the procedures and requirements related to refunds,
cancellations, and returns for our shuttle services. By booking our services,
you agree to these terms and conditions.
Refund Policy
1.
Full Refunds: Full refunds will be
granted if cancellation is made at least 72 hours before the scheduled pickup time. Refunds will be processed within 5-7 business days to the original payment method.
2.
Partial Refunds: A 50% refund will be
issued for cancellations made between 24 to 72 hours before the scheduled pickup time.
3.
No Refunds: No refunds will be
provided for cancellations made less than , 24 hours before the scheduled pickup time or in case of a no-show.
Cancellation Policy
1.
Advance Cancellations: For cancellations
made at least 72 hours in advance of the scheduled
pickup time, no additional charges will be incurred.
2.
Late Cancellations: Cancellations made
within 24 to 72 hours of the scheduled pickup time
will incur a 50% cancellation fee.
3.
No-Shows: Failure to show up
for your scheduled service will result in a 100% charge with no possibility for
a refund.
Return Policy
1.
Item Returns: Any lost items found
in the shuttle will be returned to our main office and can be claimed within 30 days. After that time, unclaimed items will be
donated or discarded.
2.
Service Returns: If you are
dissatisfied with the service, please contact our customer service within 48 hours of your ride to discuss potential
compensation or corrective measures.
How to Cancel
To cancel your booking, please contact our customer service team
at 061 690 7920 as soon as possible.
Terms and Conditions
last updated 17 October 2023
Introduction
By using the services provided by LuckySana Shuttle and tours, you agree to abide by the following Terms and Conditions ("Terms").
Please read these Terms carefully and contact us if you have any questions.
Services
1.
Booking: Reservations must be
made at least 24 hours in advance of the desired
service time.
2.
Rates: All rates are as
specified on our website or as quoted by our customer service team. Rates are
subject to change without prior notice.
3.
Payment: Payment must be made
at the time of booking via the methods specified on our website or by our
customer service team.
Cancellation and Refund Policy
Please refer to our separate Refund, Cancellation, and Return Policy for details.
User Conduct
1.
Behavior: Passengers are
expected to behave in a respectful and safe manner at all times. Failure to do
so may result in immediate termination of services without a refund.
2.
Pets and Service
Animals: Only service animals are permitted, and proper documentation
must be provided.
3.
Luggage: Each passenger is
allowed up to 2 standard pieces of luggage. Excess or
oversized luggage may incur additional fees.
Liability
1.
Limitation of Liability: LuckySana Shuttle and Tours will not be responsible for delays caused by weather conditions, traffic, or
any other circumstances beyond our control.
2.
Lost Items: We are not
responsible for any lost or stolen items. However, any items found in the
shuttle will be returned as per our Return Policy.
Privacy Policy
Your privacy is important to us. All personal information provided will be stored and used in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to modify or replace these Terms at any time. Updated Terms will be posted on our website, and it is your responsibility to review them before using our services.
Contact Us
If you have any questions about these Terms, please contact us at 061 690 7920.